Accept Care Faster
Manage intake, referrals, care requests, and readiness checks from one place.
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For Agencies
The care operations platform built for how your agency actually runs.
Bring intake, scheduling, caregiver coordination, EVV, timesheets, billing readiness, documents, compliance, and reporting into one governed workspace — designed for home care, residential care, and hybrid operators.
Trusted by Canadian agencies moving from spreadsheets and disconnected systems to a single operating layer.
One platform for the workflows that keep care moving.
Medi-Aide brings the people, tasks, records, and operational signals of a care agency into one connected workspace.
Staff Smarter
Coordinate caregiver availability, credentials, scheduling, workload, and coverage visibility.
Reduce Admin Leakage
Connect scheduling, EVV, timesheets, billing readiness, documents, and follow-up tasks.
Strengthen Compliance Visibility
Track documents, credentials, audit trails, role access, and operational compliance workflows.
Improve Operational Control
Give owners and managers better visibility into staffing pressure, work queues, incidents, and reporting.
Support Caregivers Better
Provide mobile workflows, schedule visibility, communication, training, and wellbeing support.
Built around how care agencies operate.
Medi-Aide adapts to your care lines — whether you deliver in homes, residences, or both.
Home Care
Home Care Operations
Coordinate intake, caregiver matching, scheduling, EVV, timesheets, billing readiness, documents, and compliance workflows for in-home care delivery.
Residential Care
Residential Care Operations
Support residence workflows, resident documentation, handoffs, task boards, incident visibility, family updates, and operational continuity.
Hybrid / Enterprise
Hybrid & Enterprise Operations
Manage multiple care lines, teams, locations, integrations, reporting needs, and governance requirements from one operating layer.
Everything your agency needs to coordinate care operations.
A connected workspace for the workflows that move care forward — from referral to billing readiness.
Intake & Referrals
Care requests, referrals, readiness checks, and client onboarding.
Scheduling & Staff Coverage
Caregiver availability, shift coordination, swaps, overtime visibility, and coverage risk.
EVV, Timesheets & Billing Readiness
Verified visits, exception review, timesheet workflows, invoice readiness, and finance exports.
Documents & Compliance
Credential tracking, document controls, audit trails, training records, and governance visibility.
Communication & Support
Messages, announcements, support tickets, notifications, and family/guardian updates where enabled.
Reporting & Command Center
Operational dashboards, work queues, staffing insights, compliance signals, and management visibility.
Agency Platform Walkthrough
From Referral to Resolution
Medi-Aide gives agency teams one connected workspace to manage care requests, scheduling, staff coverage, EVV, timesheets, billing readiness, documents, compliance, and reporting.
What you will see
- 1Agency dashboard / command center
- 2Intake and care requests
- 3Scheduling and staff coverage
- 4EVV, timesheets, and billing readiness
- 5Compliance, documents, and audit visibility
- 6Reporting and management insight
Watch the caregiver view
Packages built around your agency's stage and complexity.
Choose the right starting point — and grow into broader operational coverage as your agency expands.
Core Operations
For home-care-first agencies moving from spreadsheets or disconnected tools into one connected workspace.
Includes
- Intake & care requests
- Scheduling & coverage
- Caregiver coordination
- EVV readiness
- Timesheets & billing basics
- Documents & compliance
- Operational support
Growth Operations
For agencies adding more staff, services, reporting needs, recruitment, residential programs, or caregiver wellbeing workflows.
Adds
- Recruitment workflows
- Operational analytics
- Workforce visibility
- Residential care options
- Caregiver wellbeing support
- Stronger cross-team coordination
Enterprise Command
For hybrid, multi-location, or integration-heavy agencies that need governance, role-based controls, executive visibility, and advanced workflow support.
Adds
- Enterprise governance
- Integrations & data flows
- Executive reporting
- SSO-oriented onboarding
- AI-assisted workflows
- Dedicated success support
Workforce Wellbeing — included in Growth & Enterprise
Retain and support your workforce with WellArc™.
WellArc™ gives care agencies a clearer view of caregiver wellbeing trends, workload pressure, support needs, and engagement patterns — helping managers act earlier and build a more resilient workforce.
- Workload pressure visibility across teams and shifts
- Caregiver engagement and support needs
- Retention risk signals before they become turnover
- Privacy-conscious aggregate wellbeing trends
- Support workflows for managers and care coordinators
- Configurable, agency-governed, opt-in by design
Responsible AI for Care Coordination
AI built into the workflows that actually shape care delivery.
At Medi-Aide, we believe AI should create measurable value in the real workflows that shape care delivery — from recruitment and onboarding to staffing, scheduling, caregiver support, patient coordination, family communication, operational review, and workforce wellbeing.
We are not building AI as a disconnected demonstration or a one-time proof of concept. We are embedding it into the platform in ways that are practical, governed, and designed for real-world use.
Recruitment intelligence and workforce growth
Recruitment is one of the most important drivers of care continuity. Medi-Aide applies AI across the caregiver hiring journey — talent pipelines, applications, interview scheduling, onboarding, referrals, screening support, and recruitment analytics — so agencies can hire and retain caregivers more effectively.
- Application summaries and pre-screening assistance
- Outreach drafting and recruiter suggestions
- Funnel insights and hiring-page support
- Agency-level controls, usage tracking, and feature kill-switches
Agency AI Agents for operational decision support
Our Agency AI Agents support operational workflows where speed, context, and oversight all matter — staffing recommendations, shift support, visit verification triage, and flagged workflow items — without ever acting without constraints.
- Human-gated approval paths and audit trails
- Shadow validation before wider operational use
- Controlled automation scoped to enabled modules
- Accountability preserved for actions that affect care
Medi-Agent for contextual assistance
Medi-Agent is our assistant layer for contextual guidance and workflow support. It combines conversational assistance, contextual retrieval, and governed actions so users can navigate complex tasks with structured follow-through they can trust.
- Role-aware guidance and care-plan support
- Reviewable suggestions and approvals
- Action flows designed with rollback awareness
- Scoped to the agency workspace and access controls
Matching and scheduling intelligence
Medi-Aide applies AI to matching and scheduling workflows where coverage, skills, availability, location, preferences, and continuity of care must all be balanced at once — providing stronger signal to schedulers and coordinators, not replacing them.
- Caregiver matching and candidate scoring
- Staffing recommendations and workload balancing
- Preference-aware assignment logic
- Shadow-mode comparison against human decisions
Practical AI across the platform
Not every valuable AI capability needs to be agentic. Across Medi-Aide, AI is also applied in practical ways — summarization, anomaly detection, transcription, document and compliance review support, care-plan suggestions, and analytics insights — matching the right pattern to the right operational problem.
- Long-form note and document summarization
- Anomaly detection on operational data
- Compliance and document review support
- Analytics insights and operational recommendations
WellArc™ — caregiver wellbeing intelligence
WellArc™ is intentionally different from a general assistant. It is a bounded wellbeing intelligence layer that brings together check-ins, wellness assessments, intervention history, and workload pressure into a more explainable view of caregiver wellbeing. In trust-sensitive environments, bounded intelligence is a strength.
Governance by design
Governance is central to how we build AI at Medi-Aide. AI-generated drafts are reviewable, sensitive inputs are protected, safety checks flag overreach, agencies can disable AI features where appropriate, operational agents remain human-gated, and audit trails are treated as product requirements — not afterthoughts. How that governance is enforced across the platform is detailed in the trust posture below.
The value across the care ecosystem
For agencies
Better recruitment, staffing, scheduling, onboarding, compliance support, and operational decision-making — without giving up oversight.
For caregivers
Less administrative burden, clearer onboarding experiences, career-growth support, and earlier wellbeing intervention.
For patients and families
Clearer support pathways, more responsive care experiences, and stronger continuity across the care journey.
Built for privacy, governance, and operational trust.
Medi-Aide is designed with role-aware access, agency workspace separation, audit trails, document controls, privacy-conscious workflows, and governed feature access.
- Role-based access controls
- Agency workspace separation
- Audit trails and activity visibility
- Document and credential controls
- Privacy-aware communication workflows
- Human-supervised AI-assisted workflows
- Implementation-provisioned agency setup
Canadian Privacy Aware
Secure by Design
Trusted & Reliable
Human Oversight Always
Frequently asked questions
Answers about how Medi-Aide supports care agencies.
Ready to see how Medi-Aide fits your agency?
Book a guided discovery session and we will map your current workflows, identify operational gaps, and show the Medi-Aide modules most relevant to your agency.