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Medi-Aide uses AI assistance to reduce manual work in care operations. AI is a helper, not a decision-maker. This document summarizes how AI is used across the platform.
Last updated: May 2026
AI assists with structured tasks like caregiver-to-client matching suggestions, summarization of long-form notes, and surfacing workforce wellbeing signals through WellArc™. Suggestions are presented to a human for review.
Scheduling, matching, and care decisions are approved by a human. AI suggestions are reviewable, with the underlying inputs visible to the user.
AI is not used to make autonomous employment decisions, autonomous clinical decisions, or autonomous family-portal access decisions.
AI features operate on data within the agency workspace under the same access controls as the rest of the platform. Data is not used to train external models without explicit, written customer consent.
Where AI surfaces a recommendation, the user can see the inputs that drove the recommendation and override it.
WellArc™ is non-clinical, opt-in for caregivers, aggregate by default for leaders, and routes signals to support workflows — not to automated decisions.
If you have concerns about an AI suggestion or decision, contact ai@medi-aide.ca. We will review and respond.
This page summarizes the guardrails. For the long-form story — how AI is embedded across recruitment, agency agents, Medi-Agent, matching, WellArc™, and practical AI — read our Responsible AI for Care Coordination overview.
Read AI for Care Coordination