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Trust at Medi-Aide
Trust, privacy, and security at Medi-Aide
How Medi-Aide protects personal information, secures our platform, supports accessibility, and uses technology responsibly — with the documents your team and families can rely on.
Privacy Policy
How we collect, use, and protect personal information.
Read documentTerms of Use
The terms governing access to and use of Medi-Aide.
Read documentSecurity Overview
Our approach to access control, audit trails, infrastructure, and incident response.
Read documentData Protection
How agency and personal data is governed across the Medi-Aide workspace.
Read documentSubprocessors
The third-party processors Medi-Aide uses, and what they process.
Read documentAccessibility Statement
Our commitment to WCAG 2.2 AA and how to report an accessibility issue.
Read documentResponsible AI & Human Oversight
How we use AI assistance, what humans review, and where AI is not used.
Read documentNon-Clinical Platform Disclaimer
Medi-Aide is not a clinical or diagnostic tool. WellArc™ is not a medical assessment.
Read document