Privacy Policy

1. Introduction

Medi-Aide is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our platform. By accessing Medi-Aide, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect personal and non-personal information to improve our services. This includes:

• Personal Information: Name, email, phone number, location, job title (Caregiver, Agency, etc.), and payment details (if applicable).
• Professional & Operational Data: Certifications, job preferences, scheduling details, training records, and consent-based WellArc™ check-in information.
• Technical Data: IP addresses, browser type, device information, and cookies.

3. How We Use Your Information

We use collected information for:

• Providing & Enhancing Services: Workforce-fit assistance, operations workflows, communication, training, reporting, and support features.
• Security & Compliance: Supporting privacy, security, auditability, and Canadian compliance obligations.
• Customer Support & Communication: Sending updates, resolving issues, and responding to inquiries.
• Marketing & Personalization: Tailoring recommendations and promotions.

4. Data Sharing & Third Parties

We do not sell personal data. However, we may share data with:

• Service Providers: Payment processors, analytics providers.
• Regulatory Authorities: When required by law.
• Affiliated Partners: Agencies, operators, and authorized service partners for workforce and operations workflows, with user consent where required.

5. Data Protection & Security

Medi-Aide employs industry-standard security measures:

• End-to-End Encryption: Protecting sensitive caregiver, client, resident, family, and operational data.
• Access Control: Restricting unauthorized data access.
• Data Retention Policy: Storing personal data only as long as necessary.

6. User Rights

You have the right to:

• Access & Modify Data: View and update personal details.
• Request Data Deletion: Remove your profile permanently.
• Opt-Out of Marketing: Unsubscribe from promotional communications.

For privacy-related inquiries, contact contact@medi-aide.ca..

7. Changes to This Policy

Medi-Aide may update these Terms & Conditions and Privacy Policy periodically. Continued use after updates signifies agreement to new terms.

By using Medi-Aide, you confirm that you have read, understood, and agree to these policies.