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Subprocessors
Medi-Aide uses a small number of vetted third-party providers to deliver the platform. The current list is below. Material changes are communicated to subscribing agencies in advance, where required.
Last updated: May 2026
| Subprocessor | Purpose | Region |
|---|---|---|
| Cloud infrastructure | Application hosting, storage, and managed services for the production environment. | North America |
| Authentication and identity | Identity, session, and authentication for the workspace. | North America |
| Email delivery | Transactional email for invitations, alerts, and operational notifications. | North America |
| Observability and error monitoring | Operational telemetry and error tracking with personal identifiers minimized. | North America |
| Analytics | Aggregate usage analytics to operate and improve the platform. | North America |
For the up-to-date subprocessor list including legal entities and processing locations, contact trust@medi-aide.ca.
Questions about this document? Contact trust@medi-aide.ca.